Email inquiries

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YOKUMOKU always aims to offer delicious confectionery and dedicated service for the pleasure of our customers. We appreciate your opinions and suggestions to improve our company activities.
Please note that, depending on the content, it may take time to respond to your inquiry. Thank you for your understanding.

Business hours
Open Mon.-Fri. 11:00 a.m. to 4:00 p.m.
Saturday, Sunday and holidays are closed.

Please enter the following mandatory items, read the privacy policy, and press the [Go to the confirmation screen] button.

Please make sure to enter the items indicated as Mandatory.

Check the content and press the [Send] button.
To edit the content, press the [Back] button.
Email addressMandatory
Telephone numberMandatory
Your inquiry
(max. 1,000 characters)Mandatory

After reading the privacy policy below, please proceed to the confirmation screen.

YOKUMOKU will only register a customer’s personal information in our website when the customer uses our online shop or services.
In addition, YOKUMOKU takes responsibility for and strictly manages the personal information registered by customers when they use our online shop or services; and does not use, disclose or provide such personal information to any third party, except in the following cases.

  1. When offering services to customers.
  2. When the customer's consent is obtained.
  3. When it is necessary to protect a customer’ life, health or property, etc.
  4. When statistically summarizing or analyzing such information, under the condition that no individual identification is made.
  5. When it is requested according to the law for public institutions, etc.

If you do not wish to use our company’s product or service information, or if you wish to delete your registered personal information, please contact one of the following service centers.

About your inquiry
  1. We use the information provided by you only for replying to your inquiry.
  2. Please note that we may not provide an answer to your inquiry, or may reply by means other than email, depending on the details of the inquiry.
  3. The email that our company sends in response to your inquiry is addressed to you.
    Diversion or secondary use of all or part of the email are not allowed by the Copyright Act.